Frankly Dog Training

Board and Train Policy

The short version

• Emergencies: if something happens, I'll act to keep your dog safe. When there's time, I'll call you or your emergency contact first, and I'll use your vet whenever I can.
• Health: deworming ($50) is required if your dog shows signs of parasites, and flea and tick treatment ($20) is required if your dog hasn't had one in the last 30 days.
• Payments: half of the price reserves your dog's spot and isn't refundable if you cancel. If you've paid more than half and cancel before drop-off, you get the rest back. Once training starts, payments aren't refundable.
• Behavior: I can't guarantee how your dog will behave, and you're responsible for anything your dog does. Practicing at home afterward is what makes it stick!
• Safety: I can end the program early if your dog is a danger to people, animals or property.

The full policy below is what you agree to.

Frankly Dog Training LLC Board and Train Policy

Version of September 28, 2026.

1. The agreement and the Services

This Board and Train Policy (the "Agreement") pertains to the boarding and training services (the "Services") provided by Frankly Dog Training LLC (the "Company"), Frank Zhirnov (the "Trainer"), and any entity supporting the Company or Trainer (the "Associates"). This is an agreement between the Company and the client or clients who accept it (the "Client(s)"), and it is legally binding.

During Board and Train, the dog(s) belonging to the Client(s) will be kept by the Trainer for a set period and trained in accordance with goals defined by the Client(s). The Client(s) understand(s) that: (1) the Company does not guarantee that their dog(s) will exhibit any type of behavior as a result of the Services; and (2) to increase the chances of their dog(s) exhibiting desired behavior, they must follow the Trainer's directions in daily practice after the Services have been completed.

The Company also offers the following auxiliary services: (1) Oral Deworming Treatment, $50 per dog, suggested every 6 months and required for dogs showing signs of parasitic infection; and (2) Topical Flea and Tick Treatment, $20 per dog, suggested every month and required for dogs not treated within the last 30 days.

2. Health and safety

In the case of an emergency, the Company, Trainer, and Associates reserve the right to act as they deem necessary. If the circumstances of said emergency permit, a reasonable effort will be made to: (1) consult with the Client(s) or their emergency contact before any emergency actions are taken; and (2) if veterinary care is required, use the veterinary clinic provided by the Client(s) or their emergency contact.

3. Liability

The Client(s) understand(s) that neither the Company, the Trainer, nor the Associates can guarantee or prevent any behavior exhibited by their dog(s). As such, neither the Company, the Trainer, nor the Associates are liable for any behavior exhibited by the dog(s) belonging to the Client(s) either before, during, or after Services are rendered. The Client(s) agree(s) that they are responsible for any harm caused by their dog(s) to the property or health of any entity and claim full responsibility for all potential damages (including but not limited to legal fees). The Client(s) also agree(s) that neither the Company, the Trainer, nor the Associates are liable for any harm or damage sustained by the Client(s), their dog(s), or property.

4. Payment and cancellation

The Client(s) understand(s) that upon scheduling Services, they are reserving a spot that cannot be used by other potential clients. As such, the Company and the Trainer require a down payment of 50% of the program price when Services are scheduled (the "Reservation"). The remaining payment is due when Services begin.

The Reservation is not refundable if the Client(s) cancel Services, do not bring their dog(s) on the scheduled start date, or reduce the Services period.

If the Client(s) have paid more than the Reservation and cancel before Services begin, the amount paid above the Reservation will be refunded. For payments made by card, bank transfer, or another direct payment method, that refund is reduced by the payment processing fee charged on the refunded amount.

If the Client(s) pay through a third-party financing provider such as Affirm or Klarna, the financing agreement is between the Client(s) and that provider. Any refund owed under this Agreement is paid to the provider in full, and the provider adjusts the Client(s)' loan.

No payments are refundable once Services have started.

There may be times when the Company or the Trainer must cancel Services. If the Company or the Trainer cancel Services before they have started, all payments made will be fully refunded. The Company and the Trainer reserve the right to cancel Services after they have started if any dogs dropped off by the Client(s) exhibit any behaviors that pose a risk to themselves, the Company, the Trainer, property belonging to the Company or the Trainer, any other entities, or property belonging to any other entities.

5. Accepting this Agreement

The Client(s) may accept this Agreement electronically, for example by selecting "I accept" and typing their name on the Company's online agreement form, or by checking the box on a payment page. Electronic acceptance has the same effect as a handwritten signature.

This Agreement is binding, and supersedes all previous agreements, discussions, and representations of the relevant parties.

Questions? Text Frank at (541) 670-8922.